Unit Knowledge Guide-FWPCOT2244 Operate and maintain a thicknesser Graduate Certificate aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Core units BSBCMM401 Make a presentation BSBDES501 Implement design solutions BSBDES502 Establish

implement and monitor policy and procedures FNSRSK511 Undertake risk identification FNSRSK512 Assess risks FNSRSK611 Develop and implement risk mitigation plan FNSRSK612 Determine and manage risk exposure strategies Elective units FNSINC513 Identify and apply complex ethical decision making to workplace situations FNSINC514 Apply ethical frameworks and principles to make and act upon decisions BSBOPS502 Manage business operational plans FNSACC521 Provide financial and business performance information If you require RPL Kits with comprehensive benchmarking

Core units BSBWHS516 Contribute to developing

Units of competency RIICRC314D Handle concrete materials RIICRC315D Use concreting materials and equipment RIICCM206D Support plant operations RIICRC316D Place and compact concrete * We can develop additional elective units that are not listed on request (Please contact us for further information)

Unit Knowledge Guide-FWPCOT2244 Operate and maintain a thicknesser Graduate Certificate aggressive or abusive customers SIRXCEG009Our unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner