Learning and Assessment Kit-FSKOCM008 Use oral communication skills to facilitate workplace negotiations FWP Core Units CHCCCS019 Recognise and

Core Units CHCCCS019 Recognise and respond to crisis situations CHCCSL001 Establish and confirm the counselling relationship CHCCSL002 Apply specialist interpersonal and counselling interview skills CHCCSL003 Facilitate the counselling relationship and process CHCCSL004 Research and apply personality and development theories CHCCSL005 Apply learning theories in counselling CHCCSL006 Select and use counselling therapies CHCCSL007 Support counselling clients in decision-making processes CHCCSM005 Develop

aggressive or abusive customers SIRXECM002 Prepare digital content SIRXMKT002 Use social media to engage customers SIRXCHA001 Facilitate the change process If you require RPL Kits with comprehensive benchmarking

Core units BSBDES302 Explore and apply the creative design process to 2D forms BSBDES303 Explore and apply the creative design process to 3D forms CUAACD301 Produce drawings to communicate ideas CUAACD303 Produce technical drawings MSFGN4001 Research and meet ethical and compliance requirements MSFID4012 Decorate residential interiors MSFID4016 Design colour schemes for interior and exterior spaces Elective units BSBCRT401 Articulate

CPCCCM2008B Erect and dismantle restricted height scaffolding

present and debate ideas Group C If you require RPL Kits with comprehensive benchmarking

Learning and Assessment Kit-FSKOCM008 Use oral communication skills to facilitate workplace negotiations FWP Core Units CHCCCS019 Recognise andOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to