Unit Knowledge Guide-SITXCRI003 Respond to a customer in crisis Discount policies and procedures in the

policies and procedures in the construction industry CPCWHS3001 Identify construction work hazards and select risk control strategies Elective Units CPCCCA3019 Erect and dismantle formwork to suspended slabs

Detailed assessor guides

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Core units MEM09002 Interpret technical drawing MEM11011 Undertake manual handling MEM12023 Perform engineering measurements MEM12024 Perform computations MEM13015 Work safely and effectively in manufacturing and engineering MEM14006 Plan work activities MEM16006 Organise and communicate information MEM16008 Interact with computing technology MEM17003 Assist in the provision of on-the-job training MEM18001 Use hand tools MEM18002 Use power tools/hand held operations MSMENV272 Participate in environmentally sustainable work practices Elective units MEM26001 Lay up composites using open moulding techniques MEM26004 Make basic plugs for composites fabrication MEM26005 Make basic moulds for composites fabrication MEM26006 Mark and cut out sheets for composite use MEM26007 Select and use reinforcing appropriate for product MEM26008 Select and use resin systems appropriate for product MEM26009 Select and use cores and fillers appropriate for product MEM26011 Determine materials and techniques for a composite component or product MEM26012 Record and trial work processes for one-off composite products MEM26013 Select and use composite processes or systems appropriate for product MEM26014 Adjust resin chemicals for current conditions MEM11016 Order materials MEM13001 Perform emergency first aid MEM13002 Undertake work health and safety activities in the workplace MEM13003 Work safely with industrial chemicals and materials MEM15004 Perform inspection MEM16004 Perform internal/external customer service MEM16005 Operate as a team member to conduct manufacturing

Core units CHCCCS006 Facilitate individual service planning and delivery CHCCOM002 Use communication to build relationships CHCDEV001 Confirm client developmental status CHCDIV001 Work with diverse people CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCLEG001 Work legally and ethically CHCPRT001 Identify and respond to children and young people at risk CHCPRT003 Work collaboratively to maintain an environment safe for children and young people CHCPRT005 Work within a practice framework HLTWHS001 Participate in workplace health and safety Elective units CHCFAM004 Facilitate changeovers CHCFAM005 Facilitate and monitor contact CHCFAM006 Assist families to self-manage contact CHCMHS007 Work effectively in trauma informed care CHCCCS016 Respond to client needs CHCFAM003 Support people to improve relationships If you require RPL Kits with comprehensive benchmarking

Unit Knowledge Guide-SITXCRI003 Respond to a customer in crisis Discount policies and procedures in theOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner