Training and Assessment Strategy-RII50420 Diploma of Civil Construction Management UET aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Core units AHCLSC502 Manage landscape projects AHCBUS503 Negotiate and monitor contracts AHCBUS504 Prepare estimates

Core units BSBCRT611 Apply critical thinking for complex problem solving BSBLDR601 Lead and manage organisational change BSBLDR602 Provide leadership across the organisation BSBOPS601 Develop and implement business plans BSBSTR601 Manage innovation and continuous improvement Elective units BSBCMM511 Communicate with influence BSBCRT511 Develop critical thinking in others BSBPEF501 Manage personal and professional development BSBSTR602 Develop organisational strategies BSBSTR801 Lead innovative thinking and practice If you require RPL Kits with comprehensive benchmarking

diseases and disorders AHCSOL305 Prepare growing media AHCWHS301 Contribute to work health and safety processes Elective units AHCBIO303 Apply biosecurity measures AHCIRG347 Maintain pressurised irrigation systems AHCPCM303 Identify plant specimens BSBPRO301 Recommend products and services SIRRMER001 Produce visual merchandise displays AHCBER302 Work effectively in an emergency disease or plant pest response AHCBER305 Carry out emergency disease or plant pest control procedures on infected premises If you require RPL Kits with comprehensive benchmarking

develop and evaluate health promotion and community development programs * We can develop additional elective units that are not listed on request (Please contact us for further information)

Training and Assessment Strategy-RII50420 Diploma of Civil Construction Management UET aggressive or abusive customers SIRXCEG009You can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.