Learner Guide-SITXCCS011 Interact with customers Quote Units of competency FBPWIN2003 Conduct

Units of competency FBPWIN2003 Conduct sensory evaluation of wine SITXCCS003 Interact with customers FBPCDS2001 Conduct a standard product tasting FBPCDS2003 Sell cellar door products and services SITHFAB002 Provide responsible service of alcohol If you require RPL Kits with comprehensive benchmarking

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises

Conduct crushing and screening plant operations RIIPRO302D

Core units BSBCOM602 Develop and create compliance requirements BSBCOM603 Plan and establish compliance management systems BSBRSK501 Manage risk FNSORG512 Develop

assess and control safety risks HLTAID003 Provide first aid SITHIND002 Source and use information on the hospitality industry

Learner Guide-SITXCCS011 Interact with customers Quote Units of competency FBPWIN2003 ConductOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce