Learner Resources-FNSSS00008 Tax Law for Tax Agents Skill Set (Tax documentation) FBP Units of competency CHCCOM001 Provide

Units of competency CHCCOM001 Provide first point of contact CHCCCS030 Determine and respond to carer needs If you require RPL Kits with comprehensive benchmarking

Units of competency BSBOPS404 Implement customer service strategies BSBTWK502 Manage team effectiveness SIRXCEG004 Create a customer-centric culture BSBCMM412 Lead difficult conversations If you require RPL Kits with comprehensive benchmarking

Units of competency BSBSUS501 Develop workplace policy and procedures for sustainability BSBSUS401 Implement and monitor environmentally sustainable work practices If you require RPL Kits with comprehensive benchmarking

Core units BSBWHS201 Contribute to health and safety of self and others CUAACD101 Use basic drawing techniques CUAPPR201 Make simple creative work CUARES202 Source and use information relevant to own arts practice Elective Units BSBCRT101 Apply critical thinking techniques BSBINN201 Contribute to workplace innovation BSBITU101 Operate a personal computer BSBITU102 Develop keyboard skills BSBITU201 Produce simple word processed documents If you require RPL Kits with comprehensive benchmarking

Units of competency MSS015026 Develop strategic sustainability plans MSS015027 Implement sustainability plans MSS015024 Develop required sustainability reports MSS015025 Develop a business case for sustainability improvements MSS015020 Facilitate an energy audit If you require RPL Kits with comprehensive benchmarking

Learner Resources-FNSSS00008 Tax Law for Tax Agents Skill Set (Tax documentation) FBP Units of competency CHCCOM001 ProvideOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all