Vocational Placement Kit-ICTPRG554 Manage data persistence using noSQL data stores CRICOS Forms aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Core Units AURVLA001 Identify and report vehicle claim fraud indicators AURVNA001 Provide vehicle loss assessments and identify repair requirements AURVNA002 Provide vehicle total loss assessments AURVNA003 Review vehicle repair quotations AURVNA004 Apply insurance industry knowledge to vehicle loss assessments AURVNA005 Inspect quality of vehicle repair work AURVNA006 Identify and value vehicle salvage AURVNA008 Apply automotive body and paint knowledge to vehicle loss assessments AURVNA107 Apply automotive mechanical and electrical knowledge to vehicle loss assessments AURVNN101 Evaluate vehicle bodywork for damage and identify repair requirements AURVNP101 Evaluate vehicle paintwork for damage and identify refinish requirements Elective Units AURAEA002 Follow environmental and sustainability best practice in an automotive workplace AURAEA004 Manage environmental and sustainability best practice in an automotive workplace BSBLDR413 Lead effective workplace relationships

Units of competency MSMTMREF301 Use and maintain reference standards MSMTMINS302 Inspect a range of simple measuring instruments MSMTMVER403 Verify Inspectors' Class reference standards MSMTMINS301 Inspect a range of simple measures * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AMPCOR202 Apply hygiene and sanitation practices AMPCOR204 Follow safe work policies and procedures AMPCOR205 Communicate in the workplace AMPCOR206 Overview the meat industry FBPOPR2069 Use numerical applications in the workplace Electives AMPCOR201 Maintain personal equipment AMPR101 Identify species and meat cuts AMPR102* Trim meat for further processing AMPR103 Store meat product AMPR104* Prepare minced meat and minced meat products AMPR105 Provide service to customers AMPR106 Process sales transactions AMPR203 Select

Stage 2: Includes:

Vocational Placement Kit-ICTPRG554 Manage data persistence using noSQL data stores CRICOS Forms aggressive or abusive customers SIRXCEG009A work placement kit to assist RTOs in assessing the practical skills and components in a simulated environment or actual workplace.