Learner Resources-FNSORG411 Conduct individual work within a compliance framework CRICOS Policies and Procedures plant and equipment CPCCST3001 Dress

plant and equipment CPCCST3001 Dress and mould stone CPCCST3002 Shape solid stone CPCCST3003 Split stone manually CPCCST3004 Dress stone manually CPCCST3006 Machine stone CPCCST3010 Set out and cut letters in stone CPCCST3022 Carry out profile work CPCCWHS2001 Apply WHS requirements

Core units FNSASIC314 Provide Tier 2 general advice in general insurance FNSASIC315 Provide Tier 2 personal advice in general insurance FNSIBK412 Implement new and renewed insurance program for insurance broking clients FNSIBK413 Place client insurances with insurer and confirm insurance cover with clients FNSIBK414 Provide a claims service to insurance broking clients FNSIBK415 Meet compliance requirements relating to insurance broking FNSIBK416 Deliver insurance broking services FNSINC412 Apply and maintain knowledge of financial products and services Elective units BSBCMM411 Make a presentation BSBOPS305 Process customer complaints BSBOPS404 Implement customer service strategies BSBOPS505 Manage organisational customer service If you require RPL Kits with comprehensive benchmarking

implement and monitor energy management MSS405087 Investigate energy management as a business issue * We can develop additional elective units that are not listed on request (Please contact us for further information)

operate and maintain joining machines MSFFM3015 Set up

Core units BSBLDR411 Demonstrate leadership in the workplace BBLDR413 Lead effective workplace relationships BSBOPS402 Coordinate business operational plans BSBXCM401 Apply communication strategies in the workplace BSBXTW401 Lead and facilitate a team Elective units BSBCMM412 Lead difficult conversations Group A BSBCRT411 Apply critical thinking to work practices Group A BSBCRT413 Collaborate in creative processes Group A BSBOPS403 Apply business risk management processes Group A BSBPEF402 Develop personal work priorities Group A BSBSTR401 Promote innovation in team environments Group A BSBOPS404 Implement customer service strategies Group B If you require RPL Kits with comprehensive benchmarking

Learner Resources-FNSORG411 Conduct individual work within a compliance framework CRICOS Policies and Procedures plant and equipment CPCCST3001 DressOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all