SCORM Compliant Package-FSKNUM025 Use detailed maps to plan travel routes for work New Arrival Units of competency SITXCCS007 Enhance

Units of competency SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict If you require RPL Kits with comprehensive benchmarking

Our unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package

Units of competency HLTAHA001 Assist with an allied health program HLTAHA017 Assist with social work If you require RPL Kits with comprehensive benchmarking

Units of competency BSBESB301 Investigate business opportunities BSBESB302 Develop and present business proposals BSBESB304 Determine resource requirements for new business ventures BSBESB303 Organise finances for new business ventures If you require RPL Kits with comprehensive benchmarking

Core units BSBINS301 Develop and use information literacy skills BSBOPS304 Deliver and monitor a service to customers BSBTEC201 Use business software applications BSBWHS311 Assist with maintaining workplace safety BSBXTW301 Work in a team CUAIND202 Develop and apply knowledge of information and cultural services organisations Elective units BSBINS203 Assist with circulation services BSBINS306 Provide multimedia support BSBINS307 Retrieve information from records BSBOPS305 Process customer complaints BSBOPS306 Record stakeholder interactions BSBXCM301 Engage in workplace communication If you require RPL Kits with comprehensive benchmarking

SCORM Compliant Package-FSKNUM025 Use detailed maps to plan travel routes for work New Arrival Units of competency SITXCCS007 Enhance* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.