Learner Resources-SIRSS00032 Manage workplace responses to disrespectful, aggressive or abusive customer behaviour Skill Set CPP religious and dietary considerations for

religious and dietary considerations for food production FDFOP3004A Operate interrelated processes in a packaging system If you require RPL Kits with comprehensive benchmarking

Units of competency CHCCOM005 Communicate and work in health or community services CHCDIS007 Facilitate the empowerment of people with disability CHCCCS015 Provide individualised support HLTWHS002 Follow safe work practices for direct client care * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency RIIWHS201D Work safely and follow WHS policies and procedures RIICOM201D Communicate in the workplace * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBOPS201 Work effectively in business environments BSBOPS304 Deliver and monitor a service to customers BSBWHS211 Contribute to the health and safety of self and others BSBWHS332X Apply infection prevention and control procedures to own work activities CPPCLO3100 Maintain cleaning storage areas

Additional Elective CPCCWHS1001 Prepare to work safely in the construction industry

Learner Resources-SIRSS00032 Manage workplace responses to disrespectful, aggressive or abusive customer behaviour Skill Set CPP religious and dietary considerations forOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all