Learner Guide-SITXCCS016 Develop and manage quality customer service practices Certificate IV forming and shaping techniques MEM05011

forming and shaping techniques MEM05011 Assemble fabricated components MEM05012 Perform routine manual metal arc welding MEM05014 Monitor quality of production welding/fabrications MEM05015 Weld using manual metal arc welding process MEM05049 Perform routine gas tungsten arc welding MEM05018 Perform advanced welding using gas metal arc welding process MEM08011 Prepare surfaces using solvents and/or mechanical means MEM05051 Select welding processes MSMENV472 Implement and monitor environmentally sustainable work practices MEM18003 Use tools for precision work MEM18055 Dismantle

build and test network servers ICTNWK546 Manage network security ICTCYS407 Gather

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour If you require RPL Kits with comprehensive benchmarking

policies and procedures in the construction industry Elective units CPCCOM1015 Carry out measurements and calculations CPCCCM2006 Apply basic levelling procedures CPCCOM1014 Conduct workplace communication If you require RPL Kits with comprehensive benchmarking

Units of competency ICPPRN3870 Use colour management for production ICPPRN3820 Produce and manage complex digital print ICPPRN4960 Set up and produce complex digital print ICPPRP4300 Manage colour ICPPRN3840 Set up and produce basic digital print ICPPRN4950 Set up and use complex colour management for production ICPPRN284 Use colour management systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Guide-SITXCCS016 Develop and manage quality customer service practices Certificate IV forming and shaping techniques MEM05011Our learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce