Vocational Placement Kit-ICTPRG532 Apply advanced object-oriented language skills RTO Policies and Procedures aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Core units BSBAUD515 Evaluate and review compliance BSBAUD601 Establish and manage compliance management systems BSBOPS504 Manage business risk FNSORG512 Develop

Units of competency AURRTR006 Diagnose and repair marine electrical systems AURRTE008 Install marine engines

Core units CHCDIV001 Work with diverse people CHCLEG001 Work legally and ethically HLTAAP002 Confirm physical health status HLTINF001 Comply with infection prevention and control policies and procedures HLTOUT001 Implement safe access and egress HLTOUT005 Assess and deliver standard clinical care HLTOUT010 Communicate in complex situations to support health HLTWHS002 Follow safe work practices for direct client care HLTWHS006 Manage personal stressors in the work environment Elective units BSBLDR301 Support effective workplace relationships BSBMED301 Interpret and apply medical terminology appropriately CHCCCS020 Respond effectively to behaviours of concern CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCPRP003 Reflect on and improve own professional practice HLTHPS008 Provide clinical mentoring in the work environment HLTWHS005 Conduct manual tasks safely CHCCCS007 Develop and implement service programs If you require RPL Kits with comprehensive benchmarking

Core units BSBCRT401 Articulate

Vocational Placement Kit-ICTPRG532 Apply advanced object-oriented language skills RTO Policies and Procedures aggressive or abusive customers SIRXCEG009A work placement kit to assist RTOs in assessing the practical skills and components in a simulated environment or actual workplace.