aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour
LLND Applicant Assessment - Qualification-specific ACSF-based assessment tasks
Units of competency FBPTEC4012 Manage raw materials FBPTEC4002 Apply principles of food packaging FBPFST4014 Apply sensory analysis in food and/or beverage production FBPTEC4003 Control food contamination and spoilage FBPTEC4023 Control and monitor fermentation FBPFSY5001 Develop a HACCP-based food safety plan * We can develop additional elective units that are not listed on request (Please contact us for further information)
Units of competency HLTAHA024 Work within a community rehabilitation environment HLTAHA004 Support client independence and community participation * We can develop additional elective units that are not listed on request (Please contact us for further information)
Core Units CHCCOM006 Establish and manage client relationships CHCDIV001 Work with diverse people CHCLEG003 Manage legal and ethical compliance CHCPRP003 Reflect on and improve own professional practice HLTAAP002 Confirm physical health status HLTAID011 Provide first aid HLTAYV001 Develop Ayurvedic practice HLTAYV002 Make Ayurvedic lifestyle assessments HLTAYV003 Provide Ayurvedic bodywork therapies HLTAYV004 Provide Ayurvedic lifestyle advice HLTAYV005 Provide advice on Ayurvedic nutrition HLTINF004 Manage the prevention and control of infection HLTWHS004 Manage work health and safety Elective Units BSBESB406 Establish operational strategies and procedures for new business ventures CHCCCS001 Address the needs of people with chronic disease CHCCCS038 Facilitate the empowerment of people receiving support CHCMHS001 Work with people with mental health issues CHCPOL003 Research and apply evidence to practice
Assessment Kit-HLTENN056 Apply nursing practice in the cardiovascular care setting FWP aggressive or abusive customers SIRXCEG009Our assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of