Learner Resources-SIRSS00020 Manage and implement social media and online customer engagement Skill Set Graduate Diploma Units of competency PSPGEN048 Support

Units of competency PSPGEN048 Support workplace coaching and mentoring PSPGEN053 Provide leadership * We can develop additional elective units that are not listed on request (Please contact us for further information)

Trainer/Assessor Assessment PackThe trainer assessment pack includes benchmark answers and evidence criteria used to assess the student's competence (i

Core units CHCCOM005 Communicate and work in health or community services CHCDIV001 Work with diverse people HLTINF001 Comply with infection prevention and control policies and procedures HLTWHS001 Participate in workplace health and safety BSBMED301 Interpret and apply medical terminology appropriately Elective units BSBMED302 Prepare and process medical accounts BSBMED303 Maintain patient records BSBINS302 Organise workplace information HLTAID011 Provide first aid BSBFIN302 Maintain financial records BSBOPS304 Deliver and monitor a service to customers CHCCCS020 Respond effectively to behaviours of concern CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety If you require RPL Kits with comprehensive benchmarking

Units of competency BSBMKG548 Forecast international market and business needs BSBTWK401 Build and maintain business relationships BSBMKG541 Identify and evaluate marketing opportunities SIRXMGT005 Lead the development of business opportunities If you require RPL Kits with comprehensive benchmarking

Units of competency FNSFLT503 Promote basic financial literacy skills FNSFLT501 Assist customers to budget and manage own finances FNSFLT502 Facilitate customer awareness of the Australian financial system and markets If you require RPL Kits with comprehensive benchmarking

Learner Resources-SIRSS00020 Manage and implement social media and online customer engagement Skill Set Graduate Diploma Units of competency PSPGEN048 SupportOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all